Cookie Policy
Last updated: March 2026
1. What Are Cookies
Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the site owners. ClinicPulse, operated by HiveTechs Collective LLC, uses cookies and similar technologies to ensure the platform functions correctly, to authenticate users, and to improve your experience with our healthcare operations management tools.
2. Essential Cookies
ClinicPulse uses essential cookies that are necessary for the platform to function properly. These include authentication cookies that keep you signed in to your account, session cookies that maintain your active session state, and security cookies that help protect against cross-site request forgery and other threats. These cookies cannot be disabled as they are required for core functionality of the application. Without these cookies, services you have requested cannot be provided.
3. Functional Cookies
We use functional cookies to remember your preferences and settings within ClinicPulse. These include your preferred theme setting (light or dark mode), dashboard layout preferences, filter and sort preferences for client lists and task views, and language preferences. These cookies enhance your experience but are not strictly necessary for the platform to operate. Disabling them may result in reduced functionality or the need to re-enter preferences on each visit.
4. Analytics Cookies
ClinicPulse may use analytics cookies to understand how users interact with our platform. These cookies help us measure page views, feature usage patterns, error rates and performance metrics, and navigation paths through the application. Analytics data is collected in aggregate and does not identify individual users. We use this information solely to improve the ClinicPulse platform and user experience. We do not share analytics data with third-party advertisers.
5. Third-Party Cookies
Our payment processing partners may set cookies when you interact with billing-related features of ClinicPulse. These cookies are governed by the respective privacy policies of those third parties. We do not use third-party advertising cookies or tracking pixels. We do not allow third-party services to use cookies on our platform for advertising or cross-site tracking purposes.
6. Managing Your Cookie Preferences
Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse all cookies, accept only certain cookies, or delete cookies when you close your browser. Please note that disabling essential cookies will prevent you from using ClinicPulse, as authentication and session management require these cookies to function. For guidance on managing cookies in your specific browser, consult your browser documentation.
7. Data Retention
Session cookies are deleted when you close your browser. Persistent cookies, such as authentication tokens and preference cookies, have defined expiration periods that vary based on their purpose. Authentication cookies typically expire after 30 days of inactivity. Preference cookies may persist for up to 12 months. You can clear all cookies at any time through your browser settings.
8. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact HiveTechs Collective LLC at support@clinicpulse.com. We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.