Refund Policy
Last updated: March 2026
1. Overview
HiveTechs Collective LLC is committed to ensuring your satisfaction with ClinicPulse, our healthcare operations management platform. This Refund Policy outlines the circumstances under which we provide refunds for paid subscriptions. We strive to be fair and transparent in all billing matters and encourage you to take advantage of our free tier to evaluate the platform before committing to a paid plan.
2. Free Trial and Free Tier
ClinicPulse offers a free Starter plan that allows you to evaluate the platform with up to three clinic clients at no cost. We recommend using the free tier to determine whether ClinicPulse meets your needs before upgrading to a paid plan. Because a free evaluation option is available, refund requests based on general dissatisfaction with features available on the free tier may not be approved.
3. Refund Eligibility
You may request a full refund within 14 days of your initial paid subscription purchase or within 14 days of an upgrade to a higher-tier plan. Refund requests must be submitted via email to support@clinicpulse.com with your account email and a brief explanation of the reason for your request. Refunds are processed to the original payment method and may take 5 to 10 business days to appear on your statement, depending on your financial institution.
4. Subscription Cancellations
You may cancel your paid subscription at any time through your account settings or by contacting our support team. When you cancel, you will retain access to paid features until the end of your current billing period. We do not provide prorated refunds for partial billing periods. Your account will automatically revert to the free Starter plan at the end of the billing period after cancellation.
5. Non-Refundable Charges
The following charges are generally not eligible for refunds: subscription fees beyond the 14-day refund window, charges for billing periods that have already concluded, accounts terminated due to violations of our Terms of Service, and fees for any add-on services or one-time purchases that have already been delivered. We reserve the right to evaluate non-refundable cases on an individual basis and may issue courtesy credits at our discretion.
6. Billing Disputes
If you believe you have been charged in error or notice an unauthorized charge related to your ClinicPulse account, please contact us immediately at support@clinicpulse.com. We will investigate all billing disputes promptly and work to resolve them within 10 business days. We ask that you contact us directly before initiating a chargeback with your payment provider, as we can often resolve issues more quickly through direct communication.
7. Service Interruptions
In the event of extended service outages or significant functionality degradation lasting more than 48 consecutive hours, affected users on paid plans may be eligible for prorated credits applied to their next billing cycle. Service credits are calculated based on the duration of the interruption relative to the billing period. Scheduled maintenance windows communicated in advance are not considered service interruptions for the purposes of this policy.
8. Contact Us
For refund requests, billing questions, or any concerns related to this Refund Policy, please contact HiveTechs Collective LLC at support@clinicpulse.com. Our support team is available to assist you Monday through Friday during standard business hours. We aim to respond to all billing inquiries within two business days.